The availability of the customer and technical support that a web hosting company offers can tell you a lot for the services they supply too. In the event that you can use just emails and / or tickets, you have most probably come across a reseller and not the web hosting supplier. If this is the case, you may have to wait for a few days to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get hold of the true web hosting company for additional assistance. If the supplier offers you different ways of communication with short response time that are available at any time, they're almost certainly the top provider, not only a reseller. Which means that you'll take advantage of timely assistance and high quality support because they will have direct access to the servers where your account is. No matter what the problem - sales or technical, it is always better to be able to contact your website hosting company right away via your preferred method of communication.
24/7 Customer Support in Web Hosting
We offer 24/7 customer, billing and technical support for all our Linux web hosting packages. Even if you aren't our customer yet and you have some questions, we will give you a hand promptly and supply you with the needed info, so as to give you a choice to make the best decision when you get your new website hosting account. We're available at any moment, including weekends and holidays, and we offer numerous options for communication to get in touch with us - live chat, phone, email messages and support tickets. For your benefit, we have several telephone numbers all over the world, so you are able to call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for days and nights to receive support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get timely assistance, particularly if your site is not running properly for whatever reason. Our semi-dedicated hosting packages come with 24/7 customer and tech support, consequently if anything comes up, you can use plenty of ways to get in touch with us - phone line with a couple of local numbers around the world, live chat, emails and tickets. The first two options are for pre-sales, billing and basic issues, so in case you do not have an account yet, for instance, you will be able to receive more details for our solutions, or we can help you with less difficult technical issues. The other two options are for solely tech problems or everything that's more time-consuming due to the fact that it is easier to track the conversation between you and our support crew. The warranted max answer time for them is only 1 hour, the typical one - 15-20 min, therefore you won't need to wait for an entire day in order to get support like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Web Hosting
If you purchase a virtual private server from us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the United States, the UK and Australia as well as a live chat service. When you are an active customer and you require assistance with a technical issue which requires additional time to analyze or resolve, you'll be able to open a ticket from your billing account or you will be able to send an e-mail message and we will take care of the trouble and send you a reply within 1 hour. The reply time is warranted 24/7, including holidays and weekends, still for the vast majority of issues it takes a maximum of half an hour to receive support. Our support service covers your VPS and all pre-installed software it comes with, so in case you need help with third-party applications, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get timely support in general, let alone when you operate a whole server, that's why every single dedicated server that we supply comes with 24/7 support with 1-hour answer time warranty whatever the problem. The service is 100 % free for all of the problems with the server or the software that was installed from our administrators during the setup, therefore you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from the billing section or you could send an email message, and the actual answer time for either rarely exceeds 30 mins because we have administrators available twenty-four hours a day. In case you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you can employ our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to add to your server plan from your billing Control Panel.