In case you’ve bought a web hosting plan and you’ve got some enquiries associated with a concrete feature/function, or if you’ve chanced upon some complication and you need support, you should be able to contact the respective help desk support team. All web hosts deploy a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, as the fastest way to fix an issue most often is to use a ticket. This communication model renders the responses sent by both parties simple to track and enables the technical support engineers to escalate the problem if, for instance, a server admin needs to get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you need to use at least 2 separate accounts to get in touch with the help desk support team and to actually administer the hosting space. Non-stop switching from one account to the other could be a nuisance, not to mention the fact that it requires quite a while for the majority of web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Web Hosting
The ticketing system that we use for our Linux web hosting packages isn’t separate from the hosting account. It is part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to access it whenever you wish with only a couple of clicks of the mouse, without ever leaving your hosting account. The ticketing system features a quick-search field, which will help you find any trouble ticket that you’ve opened in the past, if needed. Furthermore, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to tackle a particular problem even before you submit a ticket. The response time is maximum sixty minutes, which suggests that you can obtain quick assistance whenever you need it and if our technical support team suggests that you do something in your hosting account, you can do it on the spur of the moment without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you would like to get in touch with our tech support engineers, you’ll be able to submit a ticket directly from your Hepsia hosting Control Panel instead of using an entirely different customer support platform like you will need to do with the vast majority of web hosting providers on the market. Our integrated ticketing system will allow you to submit a new ticket easily and to look through older tickets using an intelligent search box. Additionally, you will be able to read the relevant knowledge base articles that our system will present to you on the basis of the category that you pick for your new ticket. You can accomplish all the above-mentioned operations without signing out of your Hepsia Control Panel at any time, which means that in case you experience any problem or have a query, you can get in touch with our support engineers and resolve the given problem in less than sixty minutes using a single support platform.