A live chat is one of the several channels of communication offered by some web hosting providers as a part of their support services. Determined by the provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of communication is quicker compared to a support ticket and it makes it less likely to misspell or misunderstand a word in comparison to a phone call with an agent. What's more, if the problem that you have requires some time to be investigated and dealt with, you can do something different in the meantime rather than just waiting, as you would have to do if you call. Also, you can employ a live chat support service free of cost provided that you have Internet access even if your website hosting supplier is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Web Hosting
Along with the telephone and ticket support, we provide live chat support too. You are able to contact us every single day, including holidays and weekends, and we will give you more details about the Linux web hosting packages that we offer if you are not a customer yet, or about common and billing questions in case you already have a user profile. Although for strictly tech matters you'll need to open a trouble ticket to our tech assistance team, because such issues will need additional time to be dealt with, you can still contact us through the live chat for some tech information. To give you an example, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you time and effort. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is available to all our potential and present customers. In case you are searching for a new hosting account, you'll be able to chat in real time to one of our agents and receive more information about our semi-dedicated hosting packages so that you can choose the right plan for your websites. In case you already own an account with us, we will support you in a very timely manner with billing, general and first-level technicalmatters. Though in certain cases you'll have to open a ticket because there are issues that cannot be resolved on the live chat, we'll be able to help you with lots of standard jobs, for instance installing an e-mail account in an email client or redirecting one domain name to another. As a result, you will receive quick assistance and you'll save a long time.