Should you ever encounter a problem with your website and be incapable of fixing it on your own, ask the respective web hosting provider’s help desk team to assist you to get the website back online. A quick resolution would be the perfect scenario, but many companies respond within twenty four hours and even more, particularly if you’re doing business with a reseller. Even if the problem can be sorted out without much difficulty, your website may not function correctly or it may not be reachable whatsoever for a lengthy span of time, so you may lose potential customers because it is highly unlikely that anyone would be happy to return to a faulty website. Speaking of which, you need to make sure not only that you can get in touch with your web hosting company, but also that they can answer and help you in a timely fashion. If a script update does not proceed as planned or you delete something mistakenly, for example, the website should be restored speedily so as to prevent protracted unreachability.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max reaction time for any helpdesk ticket that you submit or any e-mail that you write is just one hour, even if you contact us during weekends and national holidays. Irrespective of the essence of your issue or query, we will help you right away and will give you the necessary info to resolve any problem with your websites. The real response time usually does not exceed fifteen-twenty minutes, which suggests that you can forget about waiting for hours and hours on end to get an issue sorted out or what’s even worse – waiting all day only to obtain an answer that more info is needed while nothing’s sorted out. We’ll give you assistance in no time simply because we are aware of exactly how priceless time can be in the dynamic electronic era. The 1-hour response time guarantee is valid for any billing or technical query that you might have regarding our Linux web hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you will get a response within maximum 1 hour. You can touch base with us at all times in regards to billing, general or technical issues and since we are working 24x7, you’ll invariably obtain help in a well-timed fashion. Depending on the particular question or issue, we’ll give you more info, solve the problem if it has been caused by something that is within our reach or inform you what steps to take if you have to update a particular setting for a web-based application that we can’t access. You can forget about waiting for a day for each answer. In reality, in the majority of cases we reply to tickets and emails within no more than twenty-twenty five minutes.