In case you have ever had a web hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your own experience that for many things it is better to talk to a live person on the telephone instead of exchange tickets or email messages. In order to learn more about a service before you order it or when something small needs to be done, for instance, it is easier and quicker to get it done live. If you're given the option to speak with representatives over the phone, it's also very likely that you're using the services of a real web hosting provider, not a reseller. The level of support that you will get on the phone differs between different companies - from common issues to expert technical support. Usually most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are resolved through electronic mail and / or tickets.
Phone Support in Web Hosting
All our web hosting packages feature telephone support fourteen hrs a day even on official holidays, which means that if you don't have an account yet, you'll be able to give us a call and find out more about our services or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so that you'll be able to call the telephone number which is closer to you. In case you're an existing customer, we can help you timely with any general and billing matters and with a number of technical matters so as to save you time and efforts - we are aware of the fact that in some cases it's much easier talk with a live person to get things done immediately. Of course, some situations cannot be taken care of on the phone, so in such a case you will be able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we provide include live phone support for fourteen hours every day. In case you're not sure which plan is suitable for your web sites, you would like to find out more about the plan's specs or you'd like to have any other kind of info on our services, you're able to call any of the local telephone numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. If you already own an account, you are able to contact us about sales and general issues, although we're usually able to assist with a multitude of tech issues as well. For strictly technical difficulties you should use our built-in ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option if the issue needs extra time to be resolved or it needs to be escalated to our system administrators.