Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • All your assistance requests will be responded to in no more than 1 hour after the ticket or e–mail was received. If your issue requires further assistance from a server administrator, we will forward the trouble ticket or the email to the person on duty, without delay then leave a note to inform you that more time will be needed for finding the best solution. And if you make use of our Optional Managed Services package, all of the server administration services included there will be carried out whenever you like.

  • Top quality support service

  • A Premium–Quality Support Service

  • We will be available to you 24x7x365 to reply to any inquiries that you may have regarding our Website Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. If you also require support with server administration procedures, have a glance at our Optional Managed Services package, which includes data backup space, Operating System updates every week, server monitoring and rebooting services, as well as software installation and troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • Each Linux dedicated servers hosting package is fitted out with our free–of–charge Website Control Panel, which offers an extensive knowledge base plus a selection of instructional video tutorials. Whenever you require help while working with the Website Control Panel, just click the Videos or Help buttons in the top right corner.