Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Website Control Panel you’ll find an in–depth Help section featuring various educational articles and frequently asked questions. They are contributed by our support team of well–trained technicians. Just fill in your question and our intelligent system will provide you with the best answer.

  • Top quality support service

  • Instructional Videos

  • If you would rather watch how a task is implemented or how an issue is fixed, rather than just reading about it, then have a look at our collection of step–by–step video tutorials. They cover various topics and will help you swiftly understand how to work with the Website Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 help desk service and come with a sixty–minute support ticket response guarantee. Our well–trained tech support engineers will be online for you 24/7/365 and will fix any issue that you might have within maximum sixty minutes after the helpdesk ticket submission. In the majority of cases, an answer will be provided to you in less than twenty minutes.