1 hour ticket response
We are devoted to offering a prompt and appropriate reply to every technical support ticket posted by a user. Our professional tech support team members will review your request and will think of the best solution. We offer a 1–hour response time guarantee for all helpdesk tickets. As a matter of fact, our average support ticket response time has proven to be 20 minutes.
A Top–Notch Customer Care Service
Our technical support staff members have huge experience in the Linux web hosting packages realm and are qualified enough to find a prompt solution to your problem. If, however, the issue at hand is not within the competency of a technician, the ticket will be forwarded to a developer or administrator for additional assistance.
An Easy–to–Browse Help Center
Included in the Website Control Panel is an intuitive Help section, which offers you various sources of information. You can browse through a frequently updated knowledge base featuring web hosting account administration articles and website administration articles, watch our instructional video tutorials or have a glance at the F.A.Q. archive.
